How can we help?

Subscriptions are billed and managed by Apple or Google, not by us — so cancelling is done in your store account, and deleting the app on its own does not cancel it.

On iPhone or iPad

1. Open Settings and tap your name at the top.
2. Tap Subscriptions.
3. Tap DreamLook, then Cancel Subscription.

Or open your Apple subscriptions page directly.

On Android

1. Open the Google Play app.
2. Tap your profile icon, then Payments & subscriptions → Subscriptions.
3. Tap DreamLook, then Cancel subscription.

Or open your Google Play subscriptions page directly.

You keep access until the end of the period you have already paid for.

Refunds are handled entirely by the store that took the payment. We have no ability to issue one ourselves, and we never see your card details.

• Apple — request it at reportaproblem.apple.com.
• Google Play — follow Google's refund request process.

If the store turns you down and you believe something went wrong on our side, write to us with the date and the store you bought through, and we will look into it.

This is almost always a restore, not a lost purchase. In the app, open Settings and tap Restore Purchases.

If that doesn't bring it back, check that:

• you are signed in with the same Apple Account or Google account you bought with — a subscription belongs to the store account, not the device;
• you are on the same platform you bought on. A subscription bought on iPhone does not carry over to Android, or the other way round;
• your device is online, since restoring has to reach the store.

Still stuck? Email us and mention which store you bought through and the approximate date.

The price you see in the App Store or Google Play at the moment you subscribe is the one that applies. It varies by country, currency and tax, and the two stores are priced independently of each other.

Subscriptions renew automatically until you cancel, and the store charges you at the start of each period. You can cancel any time using the steps above.

Your photo is sent for processing, the result comes back, and the photo is not kept on our servers afterwards. Your photos are never used to train AI models.

Results you save stay on your own device. The full detail is in the app's Privacy Policy, which is published on this site.

No. There is no sign-up, no password and no profile. That also means there is no account for us to look you up by, which is why support emails are easier to resolve when you include your device and store.

Uninstalling the app removes everything stored locally, including your saved results.

If you want us to delete anything held server-side, email us and say so. Because there are no accounts, please write from the device in question or include any identifier the app shows in Settings so we can find it.

Use the Report action in the app on the result in question. That sends us the image and the report together so we can review it properly. Anything urgent, email us directly.

Generated looks are AI previews — a simulation of how a style might suit you, not a photograph of the future. Output quality depends heavily on the photo you start from. For the closest result:

• use a clear, front-facing photo where your whole face is visible;
• shoot in even light and avoid heavy shadow across the face;
• keep hair off your face, and take off sunglasses or a hat;
• avoid group photos, heavy filters and very low-resolution images.

Trying a second photo usually makes more difference than trying the same photo again.

Check your connection and try once more — most failures are a dropped request. If it keeps happening, close and reopen the app, and make sure you are on the latest version from the store.

If a generation fails, it should not consume anything. If you believe you were charged for a result you never received, email us with the date and roughly the time and we will sort it out.

DreamLook runs on iPhone and iPad through the App Store, and on Android phones and tablets through Google Play. The store listing shows the exact minimum OS version your device needs.